Frequently Asked Questions

Here is a list of our most frequently asked questions. If you have a question and you can't find an answer to it please call us on 07809 436 416 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll do our best to help with your enquiry.


How does it all work?

So, you're intrigued and want to know more?  Read on. The Sparkle Fairy provides dental hygiene care for you and your family in the comfort of your own home, at a time that suits you. It is now no longer necessary for you to miss important time out of your working or school day, or struggle with small children in the dental practice setting while trying to have your treatment carried out. The Sparkle Fairy will visit your home, place of work, or anywhere else you want, at times that are best suited to your lifestyle, whether that is early morning or late evening, when your children are napping or when the children return home from school.  We will work around you. All you need to do is send us an email or give us a call and we will arrange an appointment with you. We'll then email or send you in the post a medical and dental history form to complete and send back or give to us on the day of treatment so we can learn a little more about you. We will then attend your home with all of our equipment and carry out your appointment in the relaxing atmosphere of your own surroundings. 


What happens during my appointment?

So we've arrived at your preferred place of treatment, now what? Before any treatment is carried out, we'll sit down with you for a brief chat.  We never want our patients to feel that treatment is rushed and we always want you to feel listened to. We will ask you some questions.  When was your last dental examination and hygienist appointment? Have you ever been told you had gum disease?  We will establish any special requirements?  A good example of this is, “I am very sensitive to cold water”, these vital pieces of information allow us to tailor your appointment individually to you. To begin the clinical part of your appointment we will check your gums for any signs of gum disease and our findings will be recorded in a specially designed chart to allow you to follow clearly what is happening with your oral health. We will remove the bacteria in your mouth by scaling and polishing, which aids the gums to heal and become healthy. And then the most important part of your care, we will look at your oral hygiene routine and tailor a system for you to use at home to ensure we keep those gums healthy, for life. This will include toothbrush routines and cleaning in between the teeth (flossing). All of our charting will be emailed to you so that you can keep a comprehensive record of your care and the health of your gums, which you can use to track the progress you are making.


When you come to my property do I have to come out to the van or do you come into my house?

Our mobile service is carried out inside your property. We bring our equipment into your home and the appointment is carried out wherever you feel most comfortable. The appointment is carried out in our reclining dental chair.


Do I need to have anything ready or do you need anything from me when you come for my appointment?

The only thing we need from you is your completed dental and medical history forms (first appointment only). We would also require the use of a plug socket. Other than that all we need is you.


Where will I sit during the appointment?

We bring a reclining dental chair with us which you will lay on during the appointment.


Will I receive the same standard of care as I would in a dental practice?

Yes, you will receive exactly the same standard of care as you would in a dental practice. We take pride in the standard of care we provide and go above and beyond the norm to make sure you receive the highest quality treatment. The type of service we provide allows us to take that extra time with you if needed as we aren't rushing to get the next patient in after exactly 30 minutes.


How can I pay for my appointment?

We take several forms of payment. Please visit our "Ways to Pay" page to find out the different methods of payment we accept.


If I want to make a complaint, what do I need to do?

If you are not satisfied with our service and we are unable to help you or you don't feel comfortable talking to us about your problem you can contact the Dental Complaints Service on 020 8253 0800. You can also visit their website, Dental Complaints Service to find out more information about the complaints process and the steps involved.